Web Site Cookies And Privacy Policy

Your privacy is very important to us here at Ezi–TileFix and we are committed to safeguarding the privacy of the visitors to our web site, this cookie and privacy policy sets out clearly how we collect and use your personal information and how we will treat your personal information as well as what data we collect as you browse around the web site and how we treat the data.

What Information Do We Collect?

This applies to all information collected or submitted on this web site, for example many of the pages of the web site allow visitors to register for our newsletter, and the type of information that we may collect, store and use are.

(a) Information that you knowingly provide to us for the purpose of subscribing to our web site services, such as email notifications and/or our newsletters (including your name, address, email address, telephone number, mobile phone number) and email enquiries.

(b) Information about your web browser software and your visits to and use of this web site this information includes your computers IP address, date and time, browser type, request type, URL to the file or page requested, HTTP code and the referral source which are stored in the server logs, below is an example of a typical entry in the server logs.

289.22.27.390 - - [28/October/2011:29:03:34 +0100]
"GET /shop/ HTTP/1.0" 200 24705 "-"
"Mozilla/5.0 (Twiceler-0.9 http://www.cuil.com/twiceler/robot.html)"
ezi-tilefix.co.uk

The information the server records in the logs does provides a few basic facts about a visit the information does not identify individual visitors, in order to make sense of the server logs we use Webalizer web server log file analysis software to display the contents of the server logs as web pages for viewing with a standard web browser.

Web Beacons & Bugs

Web beacons, also called web bugs are objects that are embedded in a web page or an email and is usually invisible to the user typically a transparent graphic image (usually 1 pixel x 1 pixel) and are often used in combination with cookies to understand visitors behaviour.

A web beacon allows the site to record the actions of the user opening the page that contains the beacon which is just like other images in the page except that the beacon image is so small and clear that it is effectively invisible to the person viewing the page.

This web site does not use beacons for any purpose.
This web site does not use web beacons or bugs (including transparent gif images) for any purpose, for example tracking the number or visitors, page views etc.

You can find more detailed information about web beacons and bugs and how they work and what they are used for on the All About Cookies web site here www.allaboutcookies.org

Cookies

Cookies are text files containing small amounts of information which are placed by web sites in the browser cache of a users device as they browse around the web site, this also includes, Local Shared Objects (commonly referred to as "Flash Cookies").

Cookies are then used by the originating web site on each subsequent visit, or to another website that recognises that cookie.

Cookies are useful because they allow a website to recognise a user’s device or to store a password so they do not have to enter their username and password each time they visit the web site or to keep track of the contents of a visitors shopping cart.

This web site does use cookies.
This web site does place cookies in visitors browser cache for the purpose of customers logging into the store and to track the contents of the shopping cart, the cookies are used for the normal operation of the store.

Controlling Cookies

Most browsers allow the user to refuse or accept cookies. For example, the MS Internet Explorer browser allows the user to refuse all cookies via the Tools menu, by left clicking on Tools > Internet Options > Privacy then select “Block all cookies” using the sliding selector.

Be aware that if you do choose to block all cookies this will definitely have a negative impact on the usability of many of the web sites that you may already use.

You can find more detailed information about cookies and how they work and what they are used for on the All About Cookies web site here www.allaboutcookies.org

Using Your Personal Data

Personal data submitted on this web site will be used for the purposes specified in this privacy policy or in relevant parts of this web site. We may use your personal information to:

(a) Administration & maintainenance of this web site & development of this site in the future.

(b) Supply services or products purchased via this web site.

(c) Enable visitors to use the services available on this web site.

(d) Send statements and invoices to you for services or products purchased via this web site, and to collect payment from you for services and products purchased via this web site.

(e) Send you email notifications which you have specifically requested.

(f) Send to you our newsletter or other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require our marketing communications).

(g) Deal with enquiries and complaints made by or about you relating to this web site and/or the services or products provided by this web site.

We will not provide or disclose personal information that visitors knowingly provide to us for the purpose of subscribing to our web site services, such as email notifications and/or our newsletters (including your name, address, email address, telephone number, mobile phone number) and email enquiries, to any third parties for the purpose of direct marketing.

Financial Transactions

All financial transactions initiated on the web site are handled securely through our payment services provider PayPal. You should only provide your personal information to PayPal after reviewing the PayPal privacy policy (which is available at www.PayPal.com ).

We will share information with PayPal only to the extent that is necessary for the purposes of processing payments that visitors make for services or products via this web site.

Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) To the extent that we are required to do so by law.
(b) In connection with any legal proceedings or prospective legal proceedings.
(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purpose of fraud prevention and reducing credit risk).
(e) To the purchaser (or prospective purchaser) of any business asset of which we are (or contemplating) selling.

Except as provided in this privacy policy, we will not provide or disclose your information to any third parties, especially for the purpose of direct marketing.

Security of Your Personal Data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all of the personal information that you provide on our secure (password and firewall protected) servers.

Transmission of data over the internet is inherently insecure therefore we cannot guarantee the security of data sent over the internet.

Privacy Policy Amendments

We may update this privacy policy from time to time by posting a new version here on our web site. You should

occasionally check this page to ensure that you are happy with any changes we may have made to this policy.

We may also notify you by email of any changes to our privacy policy.

Your Rights

You may instruct us to provide you with any of the personal information that we hold about you at any time. The provision of such information may be subject to the payment of a fee (which is currently fixed at £10.00).

You may instruct us not to process your personal data for marketing purposes via email at any time. (Although in practice, usually you will have either, expressly agreed in advance to our use of your personal data for marketing purposes, we will also provide you with the opportunity to opt–out of the use of your personal data for marketing purposes at any time.)

Third Party Web Sites

This web site may contain links to other web sites. We are not responsible for the privacy policies, terms and conditions or practices of third party web sites.

Updating Your Information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

How To Contact Us

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email or by post, you can find all of our contact details here in the web site Contact page

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